TERMS AND CONDITIONS OF USE

The Family Health Center is pleased to offer you a Web-based version of our computer systems called MyChart. By completing the MyChart activation process you are agreeing to the following terms and conditions.

This Terms & Conditions statement outlines our practices and our sensitivity to your right to privacy. We reserve the right to revoke access at any time for any reason.

Response to Electronic Communication – the Family Health Center will make our best effort to provide a timely response to electronic inquiries. In some cases, the clinic staff that needs to respond to an electronic inquiry or other communication may not be immediately available so a patient should allow at least three (3) business days for a response. Accordingly, emergency situations requiring immediate attention should not be submitted electronically. Furthermore, with respect to any electronic communications sent by a patient, we are only able to respond to such communications based on the information provided by the patient. If there is insufficient information provided, we will be unable to provide accurate and reliable services.

Web Site Links - MyChart may offer links to related medical Web sites not managed by the Family Health Center. These Web site link(s) are for a patient’s informational purposes only. The Family Health Center does not endorse and has not verified the accuracy of the information in/on these Web sites, and the patient should not rely on any of the information found on the Web sites for purposes of treatment or diagnosis.

Minor Eligibility - An individual must be age 14 or older to request a personal account. Parents or guardians of minor children may request access to their minor child's account by following the terms outlined in the "Proxy Access" section of this Terms and Conditions statement. Minor children between the ages of 14 and 18 will not be eligible to participate in the full spectrum of MyChart services. When a minor patient reaches age 14, restrictions will be placed on proxy MyChart access, and proxy MyChart access will be terminated when he/she reaches age 18.

Proxy Access - Individuals age 18 or older may request proxy access to another individual’s MyChart account by completing the Proxy Access portion of the MyChart Consent Form and submitting it to the Family Health Center. Such access will only be granted to parties with parental rights or legal guardianship over the MyChart account holder and only to the extent that the party requesting proxy access can demonstrate the legal right to account holder's medical information. Only one person will be granted proxy access to a MyChart account. A MyChart account will be activated for both the proxy and the account holder. If the proxy’s legal relationship with the account holder changes, the proxy must inform the Family Health Center immediately by calling MyChart Member Services at (254) 750-8299, or sending written notice to the Family Health Center, Attention MyChart, PO Box 3276, Waco, TX 76707. The Family Health Center reserves the right to revoke proxy access at any time for any reason.

E-mail Privacy - Patients who are users of MyChart should be aware that they will be notified via e-mail when there is new medical information to be viewed on MyChart. This means that any person with access to a patient’s e-mail will be able to see this notification. This could include the patient’s spouse, employer or anyone else that can access a patient’s e-mail account. Although no private medical information will be sent, the notification that new medical information is available by accessing MyChart may be information that a patient would not want others to know. Thus, patients should take this into account when providing an e-mail address.

Please know that if you send us an e-mail communication, it may be shared with the Family Health Center staff that assists the physician in providing the patient’s medical care. A patient’s confidential medical information on MyChart will be accessible only to appropriate clinical staff.

Security and Confidentiality - We afford the same degree of confidentiality to medical information stored on MyChart as is given to medical information stored by the Family Health Center in any other medium. The Family Health Center is committed to protecting the confidentiality of your medical information. We limit Family Health Center employees’ access and ability to enter or view information based upon their role in your care. Firewalls, passwords, encryption, and audit trails are further used to safeguard your information. We shall identify the records released and note the time and date of access each time a patient accesses MyChart. We have taken steps to make all information received from our online visitors as secure as possible against unauthorized access and use.

For other than general information viewing, MyChart must be accessed with a Secure Sockets Layer (SSL) compatible browser or terminal (Netscape or Internet Explorer versions 5.0 or greater). Our SSL web server uses authentication and offers the highest level of encryption technology commercially available (128-bit RC4).

You can tell when you are secure by looking at the location (URL) field. If the URL begins with https:// (instead of http://), the document comes from a secure server. This means your data cannot be read or deciphered by unauthorized individuals. You can tell whether you are truly connected to the Family Health Center by viewing the digital certificate. This certificate verifies the connection between the Family Health Center server's public key and the server's identification.

User names and passwords provide two layers of authentication and are stored in an encrypted database that is isolated from the Internet. As a MyChart user, your role in maintaining the security of your medical information is: 1) Changing your password on a regular basis, and 2) Keeping your login ID and password confidential.

USE OF THIRD-PARTY SERVICES

If you as a patient find a 3rd party application that you would like to use to access and import your health information, Family Health Center provides the ability for you to use this application. To do this, you must establish a FHC MyChart patient portal account since the security –user name and password –you set for FHC MyChart would be your authentication for any 3rd party application to access and import your health information. Family Health Center reserves the right to disable any 3rd party application if needed.

You may choose to use other services provided by third parties in conjunction with your use of MyChart. Such services may include, but are not limited to, translation services, location services, and other third-party offerings. Any links to such services are provided for your convenience only. Neither Epic nor Family Health Center have control over the contents of these services, and neither Epic nor Family Health Center accept any responsibility for them or for any loss or damage that may arise from your use of them. Such services may require you to submit your information to a third party, which may result in a copy of your information being used and/or stored by a third party. If you decide to access any such services in conjunction with your use of MyChart, you do so entirely at your own risk and subject to the terms and conditions of use for such services.